Privacy Policy

Effective Date: May 1, 2025

At ONFIX, we deeply value your trust and are fully committed to maintaining the highest standards of data privacy and protection. This Privacy Policy is designed to inform you, the user, about the types of personal and non-personal data we collect, the reasons for its collection, how it is used, and the measures we implement to protect your information when you interact with our mobile application, website, or associated services. Your continued use of our services signifies your acceptance of the terms outlined herein.

Information We Collect

We collect various types of information to provide you with a secure, reliable, and personalized service experience. The categories of information collected include, but are not limited to:

• Personal Information: This includes your full legal name, email address, phone number, and detailed information about your vehicle (such as make, model, registration number, and service history).
• Location Data: We collect and process real-time geolocation data when you use our application to request services like on-road assistance.
• Technical and Usage Data: Includes device identifiers, browser type, operating system, app interaction data, clickstream behavior, IP address, session durations, and diagnostics.

How We Use Your Information

The information we collect serves a variety of operational and strategic functions. Key uses include:

• Delivering and managing car repair, maintenance, and emergency assistance services.
• Verifying your identity and maintaining account security.
• Communicating service confirmations, updates, and important notices.
• Conducting analytics, system maintenance, and fraud detection.
• Complying with legal and regulatory obligations.

In some cases, aggregated or anonymized information may be used for internal analytics or service enhancements.

Sharing and Disclosure of Information

We do not sell, trade, or rent your personal data. However, your data may be shared under the following circumstances:

• With Service Providers and Partners: To fulfill services you request.
• Third-party Vendors: For infrastructure, analytics, and customer support.
• Legal Compliance: When legally required or to protect rights and safety.

Data Storage and Security

We employ encryption, secure servers, and access control to protect your data. Although we use best practices, no digital transmission is entirely secure.

Retention of Data

We retain data only as long as necessary to fulfill service and legal obligations. Data may be retained longer in cases of legal claims or disputes.

Your Rights and Choices

You have the right to access, correct, delete, or object to the use of your personal data. To exercise these rights, contact us at the address below.

• Access and correct your data
• Request deletion of data
• Withdraw consent
• Object to processing for marketing
• Lodge a data protection complaint

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors and will promptly delete such data if identified.

International Data Transfers

Your data may be processed in countries other than your residence. We ensure such transfers comply with legal safeguards like standard contractual clauses.

Changes to This Privacy Policy

This policy may be updated from time to time. Significant changes will be notified through our app or website, and the effective date will be updated.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you can reach us at:

Email: support@onfix.in
Address: 48, Shreeji Bunglows-Randheja, Gandhinagar, Gujarat, India

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